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Have a question about the bike scheme or Northride? Want to launch the scheme in your workplace? Need some support? You’ve come to the right place.
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hello@northride.com
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partners.nz@northride.com
location
Postal address
101 Pakenham Street West,
Auckland CBD, Auckland 1010
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Invoicing

See how to invoice us

Invoicing details

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You can always leave us a contact request—just fill out the form below and our team will be in touch soon!

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Want to know more about Northride bike benefit scheme and if our service is the right fit for your business? Let's chat!

 

But first, check these for help

You can always end your benefit bike contract early. Get in touch with us and end your contract directly from the Vapaus app. See instructions
When your bike contract is ending, you will receive an email from us asking to either redeem or return the bicycle. This message contains the instructions for redeeming the bike.

If your situation changes mid-contract, and you would like to redeem the bike, please contact us. See instructions
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We’re here for you

Pick your channel and tell us what’s on your mind.
mail
Email for bike users
We promise to reply in 1-3 weekdays.
mail
Email for employers
We promise to reply in 1-3 weekdays.
mail
Contact sales
We promise to reply in 1-3 weekdays.
support-agent
Live chat

We’re here to help Mon-Fri from 10am to 1pm.

location
Postal Address
Vilhonvuorenkatu 11 C, Helsinki.

BILLING INFORMATION

How to invoice NORTHRIDE

Company details:
Northride New Zealand Limited
GridAKL, 101 Pakenham Street West, Auckland Central, Auckland 1010
Business ID: 9429052660047
GST number: 145-392-535

E-invoicing — preferred:
E-invoicing address: 003728795028006
Operator code: 003721291126

Email invoicing:
Send your invoice as a PDF attachment to: invoice-28795028006@kollektor.fi

See technical requirements for email invoicing 👇

To ensure your invoice is processed correctly, please follow these guidelines:

  • Send invoices as PDF attachments (PDF version 1.3 or later)
  • You may include multiple invoices in one email, but each must be a separate attachment with a unique filename
  • Use only standard characters in filenames: a-z, A-Z, 0-9. No special characters
  • Maximum email size: 5 MB
  • PDFs must not be password protected or locked
  • Maximum document size: 210 x 297 mm (A4)