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Have a question about the bike scheme or Northride? Want to launch the scheme in your workplace? Need some support? You’ve come to the right place.
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But first, check these for help

You can always end your benefit bike contract early. Get in touch with us and end your contract directly from the Vapaus app. See instructions
When your bike contract is ending, you will receive an email from us asking to either redeem or return the bicycle. This message contains the instructions for redeeming the bike.

If your situation changes mid-contract, and you would like to redeem the bike, please contact us. See instructions
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We’re here for you

Pick your channel and tell us what’s on your mind.
mail
Email for bike users
We promise to reply in 1-3 weekdays.
mail
Email for employers
We promise to reply in 1-3 weekdays.
mail
Contact sales
We promise to reply in 1-3 weekdays.
support-agent
Live chat

We’re here to help Mon-Fri from 10am to 1pm.

location
Postal Address
Vilhonvuorenkatu 11 C, Helsinki.

Send a request and let’s talk!

You can always leave us a contact request—just fill out the form below and our team will be in touch soon!